SHIPPING POLICY

This Shipping Policy describes the order processing, shipping procedures, delivery estimates and related information for all purchases made on our website. By placing an order, you agree to the terms outlined below. All transactions are processed in USD, and free shipping is provided for every item in our store, including bar soaps, bath and body care, antiperspirant and body fragrance, perfume and scent products, hair care and styling goods, beauty accessories and tools, gift sets, and exclusive collaborative collections.

Order Processing

Once your payment is successfully confirmed, your order will enter our processing queue. Standard processing takes 1‑3 business days before your package is handed over to the shipping carrier. Processing time does not include weekends.

We carefully pack each order to protect soaps, liquid body care, fragrance bottles, hair products, beauty tools and gift‑set components during transit. Order modification or cancellation requests should be submitted before your order finishes processing. Once the package has been dispatched, changes or cancellations can no longer be guaranteed. Please submit all related requests through our Contact Us page.

Delivery Timeframe

After your order has been shipped out, the estimated delivery window is 6‑12 days for all shipments. There is no expedited shipping option available at this moment. This estimated timeframe covers standard delivery for all orders fulfilled through our service.

Please allow the full estimated delivery period for your package to arrive. Unforeseen circumstances such as carrier handling adjustments may occasionally cause minor delays. If your package experiences significant unexpected delays, please get assistance via our Contact Us page.

Shipping Coverage

Free shipping applies to all products sold on our official website. No additional shipping fees will be added at checkout.

Package Tracking

Once your order is dispatched, shipping‑related updates will be available for your order. If you need support locating your tracking information, please visit our Contact Us page for help.

Lost or Missing Packages

In rare cases where a package is reported lost or marked as delivered but not received, please reach out to our support team through the Contact Us page. Our team will conduct an investigation with the shipping carrier to work toward a proper resolution.

Damaged Packages Upon Arrival

If your package arrives with visible external damage, or contents such as bottles, soap bars, gift‑set components are broken or defective, please contact us promptly via the Contact Us page. Relevant details will help our team review your case.

Combined Orders

Multiple separate orders cannot be guaranteed to be combined into one single shipment. Each confirmed order will be processed and shipped according to its own processing schedule.

Related Return and Refund Note

This shipping policy works alongside our 60‑day return policy. Approved refunds will be completed within 5‑10 business days after returned items are received and inspected.

Inquiries

For any questions concerning processing status, shipment, tracking or delivery issues, please visit our Contact Us page. All contact channels are located on the Contact Us page.