PRIVACY POLICY

This Privacy Policy outlines how we collect, use, store, protect and manage your personal information when you visit and make purchases on our website. By accessing and using our site, you acknowledge and agree to the practices described within this policy.

Information We Collect

We gather information you voluntarily provide when you create an account, place an order, submit support inquiries, or interact with website features. This may include your full name, shipping address, billing address, email address, phone number, and order‑related details for purchases of bar soaps, bath and body care, antiperspirant and body fragrance, perfume and scent products, hair care and styling goods, beauty accessories and tools, gift sets, and collaborative limited‑edition series.

We also automatically receive certain technical information when you browse our website. This includes your device type, browser information, IP address, website visit timestamps, pages viewed, click‑through behavior, and general browsing preferences. This data helps us understand site traffic patterns and optimize overall website performance and shopping experience.

We do not collect sensitive personal information such as government‑issued identification documents unless explicitly required to resolve specific order‑related issues. All payment transaction information is handled securely by our authorized payment processors. We do not store your complete credit card or payment account details on our internal servers. All transactions on our website are processed in USD.

How We Use Your Information

Your personal data is primarily used to process, fulfill and ship your orders. This includes order confirmation, processing shipping arrangements, handling return requests, and issuing eligible refunds within our standard 5‑10‑day refund processing window.

We may use your contact details to send order‑related communications such as order confirmations, shipping updates, return status notifications, and important service announcements. These messages are essential for completing your purchase and cannot be opted out of when you hold an active open order.

We utilize collected browsing and user data to improve our product assortment, optimize website layout, fix technical errors, and tailor shopping content for our catalog covering body care, hair care, fragrance, beauty tools and gift collections. With your explicit consent, we may send promotional updates about new arrivals, special offers, and gift‑set launches. You may opt out of marketing‑focused communications at any time.

Your information supports our customer service operations. When you reach out for assistance through our Contact Us page, your related data allows our support team to review your order history and respond effectively to your questions.

Information Sharing and Disclosure

We will never sell, rent, or trade your personal identifiable information to third‑party marketers for independent promotional purposes.

We may share necessary information with trusted service partners who assist our business operations. These partners include secure payment processors responsible for handling USD transactions, logistics and shipping providers to deliver your orders within our 6‑12‑day estimated delivery timeframe, and technology vendors supporting website hosting and functionality. All such third parties are contractually obligated to protect your personal information and may only use your data for assigned tasks on our behalf.

We are permitted to disclose user information if required for compliance purposes, to protect website safety, defend our business rights, or safeguard the safety of our customers, in accordance with applicable standards.

Data Security

We implement reasonable technical and organizational security measures designed to safeguard your personal information against unauthorized access, alteration, disclosure or destruction. Our website uses standard security protocols to protect data transmitted between your device and our systems.

While we work diligently to secure your information, no online transmission or electronic storage method can guarantee absolute security. You are responsible for keeping your account login credentials confidential.

Your Rights Over Personal Data

You hold rights regarding your stored personal information. You may request to review, correct or update your personal details associated with your user account. You may also submit requests for deletion of your personal data subject to legitimate business record‑keeping requirements.

If you wish to exercise any of these rights, please get in touch via our Contact Us page. All contact channels can be found on the Contact Us page.

Cookies

Our website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help recognize returning visitors, remember shopping cart selections, analyze site usage, and enhance your browsing experience. You can adjust your browser settings to refuse or disable cookies; please note that disabling cookies may impact certain website functions and shopping features.

Retention of Information

We retain your personal data only for as long as reasonably necessary. Order‑related information is preserved to complete order fulfillment, process 60‑day eligible returns, issue refunds, resolve customer service matters, and maintain required business records. When your data is no longer needed for these purposes, it will be securely removed or anonymized.

Communication

For any questions, concerns, or requests connected to this Privacy Policy, please visit our Contact Us page. All relevant contact information is located on the Contact Us page.