CUSTOMER SERVICE POLICY

Our customer service policy is designed to deliver a transparent, consistent, and reassuring shopping experience for every customer. All transactions on our website are completed in USD, and free shipping applies to all products across our store, covering bar soaps, bath and body care, antiperspirant & body fragrance, perfume & home scent, hair care and styling items, beauty accessories and tools, gift sets and exclusive collaborative collections.

Order Processing & Delivery

All orders will be processed within 1‑3 business days prior to dispatch. After shipment, the estimated delivery time for all orders is 6‑12 days. There is no expedited shipping option available at this time. Please kindly allow the full estimated timeframe for your package to arrive. If your package shows extended delay, you may reach out via our Contact Us page for further assistance. All relevant contact information can be found on the Contact Us page.

Return Information

We offer a 60‑day return window for eligible purchases. You may submit a return request within 60 days upon receiving your items. All items sent back for return must follow our return eligibility requirements. Once your returned goods are received, inspected and approved, your refund will be issued within 5‑10 business days.

Refund Terms

Refunds will be processed to your original payment method. Please note that financial institutions may require additional processing time for funds to reflect in your account, which sits outside of our control. All refund‑related communications can be initiated through our Contact Us page.

Product‑Related Support

Should you have inquiries regarding product ingredients, usage guidance, scent characteristics, size selection, or questions about gift sets and co‑branded collaborative series, our support team is ready to assist you. Please submit your questions via the Contact Us page.

Order Modification & Enquiries

If you need to check order status, raise concerns about damaged items upon arrival, or ask questions about your existing order, please access our Contact Us page. Our service team will review your message and provide corresponding support. We do not handle service‑related inquiries through channels other than our Contact Us page.

Service Scope

This policy governs customer service for all purchases completed on our official website. Our team is committed to treating every customer fairly and equally, and continuously optimizes service quality according to customer feedback. For all contact details, please refer to our Contact Us page.