REFUND POLICY

This Refund Policy outlines our terms for returns, eligible conditions, refund processing, and related procedures for all orders placed on our website. By completing a purchase, you agree to the terms set forth in this policy. All transactions are processed in USD, and all orders receive free shipping. Our product selection includes bar soaps, bath and body care, antiperspirant and body fragrance, perfume and scent products, hair care and styling items, beauty accessories and tools, gift sets, and exclusive collaborative collections.

Return Eligibility & Timeframe

We provide a 60‑day return period starting from the date you receive your order. Return requests must be submitted within this 60‑day window to qualify for a refund.

Items being returned must be in their original condition. Products should retain original packaging, and must not be heavily damaged, excessively used, or altered. Opened personal‑care, bath, body, hair and fragrance goods will be reviewed on a case‑by‑case basis. Used items that show signs of heavy wear cannot be accepted for return. Gift sets and collaborative series must be returned with all included components intact; partial returns for split gift sets are not permitted.

Certain items may be non‑returnable for hygiene reasons. This applies to select personal‑use beauty and body care products for health and safety purposes.

How to Submit a Return Request

To initiate a return, please submit your request through our Contact Us page. Our support team will provide you with further return guidance. All necessary contact channels are available on the Contact Us page. Do not send back merchandise without first submitting a return request. Unsolicited returned packages may not be processed.

Please note that our standard order processing time is 1‑3 business days before dispatch, with an estimated delivery time of 6‑12 days for shipped orders. Expedited delivery service is not available.

Inspection of Returned Goods

Once we receive your returned package, our team will inspect the items to verify return eligibility. Inspection covers product condition, packaging completeness, and whether the return falls within the valid 60‑day return window.

If your returned items fail inspection, we cannot approve your refund. In such situations, our customer service team will notify you via the contact method you provided.

Refund Processing Timeline

After your returned items pass inspection and your return is approved, your refund will be processed within 5‑10 business days.

Refunds will be issued back to your original payment method. Please understand that banks and payment providers may require extra processing time for funds to reflect in your account. This additional timing is outside of our control.

Partial Refunds

Partial refunds may apply under limited circumstances. If part of a gift set or collaborative collection is missing upon return, only partial refund value corresponding to returned complete components may be considered. Partial refunds are subject to internal inspection review.

Damaged or Defective Items

If you receive damaged, broken, or defective merchandise, reach out via our Contact Us page promptly. Please provide relevant supporting details. Our team will assess your situation and arrange appropriate resolution.

Exclusions

This refund policy applies only to purchases made directly on our official website. It does not cover products obtained through third‑party sellers or offline retailers.

We are unable to offer cash refunds outside of the original payment channel. All refunds will be issued in USD.

Questions Regarding This Policy

If you have any questions about returns, eligibility conditions or refund procedures, please visit our Contact Us page. All contact information can be found on the Contact Us page.